Exchange and Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, refund or exchange.

To be eligible for a change-of-mind return, refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate the process, please contact us at admin@feelcrystals.com.au as soon as possible. If your return is accepted, you will need to cover shipping costs and we will notify you once it has been received. If the item is seen to be in its original, unused condition, the refund (or store credit), exchange or return will be issued.

For all online purchases, if the return is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@feelcrystals.com.au

Postal Address: 16 Main Street, Samford Village, Queensland, 4520 Australia

Damages and Issues

Feel Crystals and Jewellery takes great pride in providing quality and long-lasting craftsmanship. We carefully hand-select each and every piece for our clients from highly regarded, quality suppliers, many that we have been working with for over a decade.

If you encounter a manufacturing fault at any stage after purchasing the item, please contact us to arrange a repair, replacement or refund.

We will cover any manufacturing faults within a 12 month period from purchase. If you experience breakages or faults after this period of time, you will be required to cover any costs associated with repair. However, feel free to chat to us about options for repairs outside your warranty period as we may be able to refer you to local reliable jewellers. 

Should you receive an item that you feel does not accurately match the photograph on our website or is the wrong item, please contact us immediately for us to rectify it. If we do not hear from you about such issues with the 14 day return period, you will not be eligible for a refund.

Please note that Feel Crystals and Jewellery accepts no responsibility for loss or damage to goods occurring during shipping. All returns or exchanges are shipped at your cost.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.