We offer free tracked shipping in Australia for orders over $100.

Australian regular delivery takes 2 to 6 business days, while Express Shipping is 1 to 3 business days.

Orders are processed within 1 to 3 business days.

International shipping times vary from 5 to 25 business days.

Our carbon-neutral delivery partners help offset our footprint, and all orders come with trackable reference numbers.

Please go to your cart to calculate a more accurate shipping timeframe and cost based on your country and postcode.

We do! Our Samford, Brisbane crystal shop has a huge range of 30,000+ pieces that we've collected over our almost 18 years of Feel Crystals and Jewellery.

Swing by for a visit in North Brisbane, or reach out to us at admin@feelcrystals.com.au and we'll be happy to send you photos of what we have that may take your fancy.

We want you to be delighted with your purchase, that's why we offer a 14-day window for returns, refunds, or exchanges on items in their original condition.

Simply reach out to us at admin@feelcrystals.com.au.

Please note, shipping damage is beyond our control. Unfortunately, sale items and gift cards are non-returnable.

When crafted into jewellery, some crystals are more hardy than others.

For everyday wearers, we recommend crystals that fall in the Quartz family or have a Moh's hardness level of over 5.5-6.

Avoid excessive water exposure, especially in pools or the ocean and any harsh chemicals.

Delicate crystals like Amber, Moonstone, Opal, and iron-based meteorites need gentle handling due to potential discolouration or structural risks. These are best as occasion pieces.

Store safely, and clean with care.

Rest assured that our 1-year jewellery warranty covers any manufacturing defects.

With proper care, we expect your pieces to last many years to come.

In our 18 years of business, we still wear some treasures from our original collection! Learn more about our warranty and care guide here.