Terms & Conditions

Terms and Conditions

STOCK AVAILABILITY

As we operate a physical store and online business with thousands of products, we strive to keep our inventory database as up to date as possible, however in the rare event that an item you have ordered is not available due to simultaneous orders being placed, a technical error or unforeseen circumstances, you will be notified and offered an alternative suitable item.

REFUND/RETURNS POLICY

Feel Crystals and Jewellery takes great pride in providing quality and long lasting craftsmanship. We carefully hand select each and every pieces for our clients. If for any reason you encounter a manufacturing fault at any stage after purchasing the item, please contact us to arrange a repair, replacement or refund. Should you receive an item that you feel does not accurately match the photograph on our website, please contact us within 7 days of receiving the item to arrange refund or credit. Please note that Feel Crystals and Jewellery accepts no responsibility for loss or damage to goods occurred during shipping. All returns are shipped at your cost.

IMAGE ACCURACY & DISPLAY ITEMS

The images on this website are intended to be as accurate as possible to the actual item in terms of stone colour and quality or workmanship. Please view these photos carefully as they form part of the item description, and colours may vary slightly according to your screen settings. Should you receive an item that you feel does not match the website photo, please contact us to arrange a refund or credit.
 Any items in the photos such as chains, props, stands etc are for display purposes only and not included in the item sale, unless stated otherwise.

SHIPPING

To offer our clients the safest shipping option we provide a trackable reference number for all orders. In case of a delay or lost item it is possible to track down where the system has failed.

We are not responsible for items lost in transit but we will do our best to find a satisfying solution as we work with our shipping partner Australia Post.

We take the greatest care in packaging all of our items for safe delivery. We do not take responsibility for breakages during transit. If by chance your items arrived damaged, please contact us immediately (+61) 7 3289 3993 or via email [email protected]

PRIVACY POLICY

Feel Crystals and Jewellery is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you e-communications and to personalise your shopping experience with us.

Feel Crystals and Jewellery uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer.